HOW DO I BEGIN
THE MOST FREQUENTLY ASKED QUESTIONS
THE MOST FREQUENTLY ASKED QUESTIONS If you have any questions about the information or if you cannot find it. Do not hesitate to contact us. We are available 24 hours a day at ayuda@pokerresponse.com. General Questions 1.- Could I see a game before I join a table or pay a deposit? 2.- Do I have to pay a deposit when I open an account? 3.- Is it safe to play in Los PelayosPoker? 4.- How old do I have to be to play in LosPelayosPoker? 5.- Is it legal to play poker online? 6.- What should I do if I forget my user name and password? 7.- How can I change my nickname, my user name and password or my address? 8.- What happens if the software gets block while I’m playing? 9.- What happens if there is a power cut or I do not play on time? 10.- Can I have several accounts with different Web Boss Media rooms? 11.- When I try to pay a deposit in LosPelayos a message appears and informs me that I cannot use that credit card because it is already registered in the Web Dollar System in another Web Boss Media Room. What can I do?. What can I do? Technical Questions 1.- What type of computer do I need? 2.- What is the recommended display configuration? 3.- Is the software compatible with Macintosh? 4.- I have a 21-inch screen. Can I see the complete poker table? 5.- How can I minimize the screen? General Questions 1.- May I see a game before I join a table or pay a deposit? Yes. As soon as you open an account you can go to any table and watch how the game develops. 2.- Do I have to pay a deposit when I open an account? No. When you open an account you do not have to pay a deposit, but if you don’t, you can only play in our practice games and free tournaments. 3.- Is it safe to play in LosPelayosPoker? Our Poker Rom complies with the maximum requirement, regarding your software security your method of payment and the protection and our users’ personal data. Our automatic systems and our Fraud Department monitor our Poker room around the clock to prevent any irregular behaviour from the players. However, you can help us, by informing us about any suspicious behaviour at our e-mail address ayuda@pokerresponse.com 4.- How old do I have to be to play in LosPelayosPoker? You must be at least 18 years old to pay in our Poker Room. 5.- Is it legal to play poker online? It may be illegal to play poker online in some regions or countries. In other places it may be permitted or simply not regulated by law. If you have any doubts, we suggest that you refer to laws that apply where you are going to play. 6.- What should I do if I forget my user name and password? As this information is protected, you will have to get in touch with us directly to recover them. We will be only too pleased to help you 24 hours a day. Phones: from Spain: Phones: from abroad: E-mail assistance 24 hours: ayuda@pokerresponse.com 7.- How can I change my nickname, my user name and password or my address? You can modify your personal data at any time. To do this, click on “Profile” in software client of LosPelayosPoker and change whatever information you want to. 8.- What happens if the software gets block while I’m playing? We do everything we can to make sure this does not happen, but sometimes the causes are beyond our control. If this happens the criteria explain in the house policies will apply. 9.- What happens if there is a power cut or I do not play on time? Our poker room is protected against disconnections (Total Bet Protection) even if our player does not act in time. If a disconnection occurs during a hand or if you do not act on time the software will keep your decisions up to the moment and you will participate in the final result with regard to the money you have invested in the pot. To prevent abuse, you are only protected once every 24 hours. If you use up this protection you can renew it at the following e-mail address ayuda@pokerresponse.com. For further information refer to the House Policies. 10.- Can I have several accounts with different Web Boss Media rooms? Yes you can, but for security reasons, Boss Media limits the number of accounts to 4 per computer. That is to say, if LosPelayos is going to be your fifth account on this Web you will have to open it from another computer. Once it is open, you will be able to play from your computer without any problems. 11.- When I try to pay a deposit in LosPelayos a message appears and informs me that I cannot use that credit card because it is already registered in the Web Dollar System in another Web Boss Media Room. What can I do? To use the same deposit method that we have already use for another red Boss Media Poker room we have to delete the data for that method from the Web Dollar System. To do this you can write an e-mail to cuentas@lospelayospoker.com explaining the situation and we will solve the problem quickly. Technical questions 1.- What type of computer do I need? We recommend you to you a Pentium at 133 MHz with at least 25 MB on the hard disk and 64 MB RAM (internal memory). Operating system: Microsoft Windows 95/98/NT/2000/XP. Don’t forget that the software will not work if the Microsoft Winsock proxy service is set up. 2.- What is the recommended display configuration? To make the most of the LosPelayosPoker environment, we recommend that the minimum display resolution be 800 x 600 and with 256 colours. If you use a lower display resolution, such as 640 x 480 pixels, for example, you will have to move the scroll bar in order to be able to play. 3.- Is the software compatible with Macintosh? No. The software is not compatible with Macintosh. 4.- I have a 21-inch screen. Can I see the complete poker table? Yes. You can select the full screen mode on the LosPelayosPoker room options menu. 5.- How can I minimize the screen? The LosPelayosPoker website has been created for a cminimum display resolution configuration of 800 x 600 pixels. Therefore, this is the best configuration for displaying it. This resolution will provide you with a “complete display” view and this is probably the resolution that you have right now. However, in some cases, this configuration will not let you open other programs while you are playing. If you wish to reduce the image to “normal”, you will have to adjust the resolution of your display to 1024 x 768 pixels, which will enable you to use other programs while you are playing. If you wish to change the configuration, do the following: “Start-up”–“Configuration”–Control Panel”–“Display”–Display Properties”–“Configuration”??? At the bottom right of the window, you will see a section called “Display Area” with a symbol in the shape of an arrow containing the words “Minor” and “Major” on either side. Use the mouse to click on the arrow and change the display resolution to “1024 x 768” pixels. Once you have selected the resolution that you want, click on “Apply” and then on “Accept”. Windows offers you a preliminary view of the new configuration and will ask you to accept. You will have 15 seconds to select before Windows reverts to the original display. If you cannot select a resolution that is greater than “800 x 600” pixels, you will have to get in touch with the manufacturer of your equipment and ask for a graphics card update. Finally, you may need to reboot the computer to make sure that the new configuration has been correctly applied. If you have any doubts at all at any time of day, don’t hesitate to get in touch with us at ayuda@pokerresponse.com. |
